Complaints Handling Resource Centre

Complaints Handling Resource Centre

The Complaints Handling Resource Centre identifies key sources of information on complaints handling. CompliSpace is proactive in ensuring our clients are kept up to date with any regulatory or business requirements by our team of legal and industry experts.

Select from the following:

Retail AFS Licensees – Federal Law and Regulations


Retail AFS Licensee - Australian and International Standards


Wholesale AFS Licensees and Other Businesses


White Papers and Reports



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Retail AFS Licensees – Federal Law and Regulations



Corporations Act 2001 (Cth)
S912A(g) & s912A(2)
ASIC Regulatory Guide 165
Licensing: Internal & External Dispute Resolution
Financial Ombudsman Service
An external dispute resolution service



Retail AFS Licensee - Australian and International Standards



Australian and International Standard for Complaints Handling
AS ISO: 10002:2006 (Supersedes AS 4269 – 1995)




Wholesale AFS Licensees and Other Businesses



Australian and International Standard for Complaints Handling
AS ISO: 10002:2006 (Supersedes AS 4269 – 1995)




White Papers and Reports



FOS – PN2 Dispute Handling Processes and Information Exchange




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